1. Introduction

Welcome Statement Welcome to Digital Maestro Pte Ltd ("Digital Maestro," "we," "us," or "our"). We operate the Digital Maestro website and provide subscription-based content generation services (hereinafter referred to collectively as the "Service").

Scope of the Policy This Privacy Policy governs your engagement with our Service and informs you of our practices surrounding the collection, use, and disclosure of personal data. The Policy also explains your rights and choices regarding your data, how we safeguard it, and how you can contact us for any privacy-related concerns.

Legal Compliance
This Policy is formulated in compliance with the laws of Singapore, including the Personal Data Protection Act (PDPA). By using our Service, you consent to this Privacy Policy in its entirety.

2. Definitions

Service: Refers to the website and all associated services operated by Digital Maestro Pte Ltd.
Personal Data: Any data that allows the identification of an individual directly or indirectly.
Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure.
Cookies: Small data files stored on your device to facilitate and customize your user experience.
Data Controller: The entity that determines the purposes and means of processing Personal Data, in this case, Digital Maestro Pte Ltd.
Data Processors (or Service Providers): Any person or organization processing data on behalf of the Data Controller.
Data Subject: The individual who is the subject of Personal Data.
User: Refers to the individual using our Service, who is also the Data Subject.

3. Information Collection and Use

Purpose of Data Collection The primary objective for collecting your data is to offer you a secure, efficient, and customized experience. We gather various types of information to understand your needs better and optimize our Service accordingly. By collecting data, we can provide you with timely customer support, offer enhanced features, and comply with all legal obligations.

Legal Basis for Data Collection The legal basis for data collection depends on the specific context in which we collect it. Generally, we gather data where we have your explicit consent, where data collection is necessary for a contract with you, where we have a legitimate business interest, and where required by law, particularly under the PDPA of Singapore.

4. Types of Data Collected

Personal Data Upon registration or while using our Service, we may require you to furnish the following information: Email address: Used for account creation, correspondence, notifications, and marketing communications.
First and last name: Employed to personalize your Service experience and facilitate any identification processes.
Phone number: For account recovery, customer support, and possibly for two-factor authentication, to enhance security.
Address, State, Province, Postal code, City: Primarily collected for billing, shipping, and to comply with legal requirements.
Payment details: Credit card, bank details, or other payment information for processing subscriptions and other purchases.

Usage Data Usage data is automatically collected and includes information such as: IP address: Used to maintain the security of your account and to gather demographic information.
Browser type and version: This helps us optimize the Service for your specific browser and device.
Pages visited, time spent on pages: Enables us to understand your interests and improve the Service accordingly.

Cookies Data Cookies are employed for a range of reasons: Session Cookies: These are essential for the core functionalities like navigating through the website.
Preference Cookies: These cookies remember your choices such as language, region, and any customizations you have made.
Security Cookies: These are set to recognize malpractice and unauthorized usage of your account.

5. Use of Data

Overview We utilize your data for various purposes, primarily to provide and improve upon the Service. Below are specific ways in which your data is used: Service Provision: Your data is crucial for registering you as a user, managing your account, and delivering the Service you have requested.
Customer Support: We use your information to resolve technical issues you may encounter, to respond to your requests for assistance, and to repair and improve the Service.
Analytics and Improvement: We may use your data to monitor the usage of our Service and to detect, prevent, and address technical issues.
Legal and Compliance: Your data may be used for auditing, compliance, and to fulfill our legal obligations.

6. Retention of Data

Period of Retention Your Personal Data is retained for as long as is necessary for the purposes set out in this Privacy Policy. We will also retain Usage Data for internal analysis. Usage Data is generally kept for a shorter period except when it is used to strengthen security or improve functionality. Deletion of Data If you wish to have your Personal Data deleted, you may make a request to us, and we will take reasonable steps to delete it unless we are obligated to retain it for legal reasons.

7. Transfer of Data

International Transfers Your data may be transferred to — and maintained on — servers located outside Singapore. We ensure that adequate data protection standards, in compliance with PDPA, are maintained.

8. Disclosure of Data

Legal Requirements and Business Transfers We may be compelled to disclose your Personal Data for various reasons: Legal Requirements: If required by law or in response to valid requests by public authorities. Business Transactions: In case of organizational restructuring such as a merger, acquisition, or asset sale, your Personal Data may be transferred.

9. Security of Data

Measures to Protect Your Data We have implemented various security measures including encryption, secure socket layer technology, and two-factor authentication to protect your Personal Data. However, no method of transmission over the Internet or electronic storage is 100% secure.

10. Your Data Protection Rights Under the PDPA

Access, Correction, and Withdrawal Under the PDPA, you have the right to access and correct your Personal Data that we hold. You may also withdraw your consent to the use of your Personal Data at any time, subject to legal or contractual restrictions and reasonable notice.

11. Service Providers

Third-Party Services We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), provide Service on our behalf, and assist us in analyzing how our Service is used.

12. Analytics

Third-Party Analytic Tools We may use third-party analytics tools like Google Analytics to measure traffic and usage trends for the Service.

13. Payments

Payment Processors We provide paid products and/or services within the Service. In that case, we use third-party services like Stripe and PayPal for payment processing.

14. Links to Other Sites

Third-Party Websites Our Service may contain links to other sites that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit.

15. Changes to This Privacy Policy

Updates and Notifications We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

16. Governing Law

Compliance and Jurisdiction This Privacy Policy shall be governed and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

17. Contact Us

Queries and Concerns If you have any questions or concerns about this Privacy Policy, please contact us at support@digitalmaestro.com.